The Total Quality Control for Microsoft and the Xbox can be broken down into 3 simple areas.

1. Focus on process and continued improvement

2. Total staff participation

3. Absolute targets are flexible

The focus on process and continued improvement is the strengthen the the company and how they do business. By continuing to update and change the processes that run the company they can keep ahead of any issues that may arise and keep the product improving.  The improvement of the company comes through the ability to adapt and change when needed and that is why it is a pillar for the TQC.

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The staff need to be on board with any and all changes and company policies since they are the backbone of the company with out them there is no product. The staff need to have a strong understanding of what their role is in the company and how they can achieve the companies over all vision.

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Flexible targets are a must in any company, I the targets are to rigged then the company may not be able to accomplish them this could lead in to low sales and even bankruptcy for the company. The targets need to adapt like the company sometimes a plan needs to change if it becomes unreachable or financially impossible.