Customer Efforts
At Microsoft it is the goal to keep all Our customers engaged and fulfilled with every product the company sells. The Xbox platform Is used by millions world wide from ages 6 to 76 and continues to be of value to them. It is the company's intention to continue and improve our online service with a dedication on improved server speeds for faster game play. Xbox will be releasing more of the exclusive content that our customer base has grown to love and keep them a loyal fan base to this system and company. Further more the company will be releasing new and exciting advancements in the way you play games. Such as the Xbox halo lens which turns games and entertainment in to reality right in front of your eyes.
Here at Xbox and Microsoft we have a deep appreciation for you the customer and the many developers out there that bring the Xbox to life and have grown it into one of the top entertainment systems in the world. And to strive to keep this going we are going to make the system more available around the world lunching large marketing campaigns in areas that the system is not sold in yet. While also building new factories and improved shipping methods.
The total goal at Xbox is to make the customer you happy and wanting more.
The plan to help improve the customers experience with the Xbox platform is to build new server farms to handle a larger amount of traffic flow. The above diagram show some of the plan elements and risk involved in making new server farms such as building issues and software problems. The Property issues is one that if the plot of land or building is not big enough to support the equipment that is going in then we have a problem. The key to this issue is to plan how much equipment is going in and the measurements that it will be for the final building. This must all be done before the scouting for a site can happen since if you look for a site with out the proper measurements you may run into issues further on.
The software is a major concern since it runs the servers and is what the customer interacts with on a daily basis. The software needs to be tested first in a lab to rule out such issues like out dated operating systems and programs that may not work on the newer systems. The key to this is the testing of these programs and the implementation to the customer before official launch.
